Refund Policy

Last updated: August 27, 2025

GurlGlam.shop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GurlGlam.shop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

What Qualifies for Refund, Resend, or Return
  • Order Delays
    • USA: Eligible after 45 days from departure
    • Brazil: 110 days due to customs delays
    • Other Countries: 100 days for certain shipping lines
    • Check with your local post office before filing a dispute.
  • Orders Not Received
    • If tracking shows "delivered," no refund/resend will be provided.
    • If not received, a non-delivery certificate is required from the post office.
  • Damaged Products
    • Full refund or replacement for severely damaged items
    • Partial refund for minor damage (e.g., small scratches)
    • No refunds for packaging damage due to international shipping
    • Claims for electronics must be made within 30 days
  • Incorrect or Missing Products
    • Full refund or replacement for incorrect items
    • Partial refund or resend for missing non-critical parts
    • Size issues: include a photo with measurements
  • Order Cancellations
    • Full refund if canceled before processing/shipping
    • No cancellations for customized or pre-order items once paid
How to Submit a Dispute
  • Include photos/videos of damaged products
  • Include screenshots of complaints (with name, date, content)
  • Return the product if requested
Important Notes & Exceptions
  • Dispute Deadlines: File within 7 days of delivery or expected delivery date.
  • Force Majeure: Not responsible for delays from:
    • Natural disasters
    • Epidemics
    • Customs delays
    • War or unrest
  • Shipping Method Restrictions: No disputes for non-trackable methods.
  • Delivery Location Restrictions: Some regions may be excluded due to delivery issues.
  • Returns:
    • Must be authorized in advance
    • Return within 30 days of receipt
    • Unauthorized returns will not be processed
  • Service-Based Products: Non-refundable once fulfilled (e.g., packaging, photography).
  • Unacceptable Disputes:
    • Change of mind
    • Product looks different than expected (without defects)
    • Delays due to customs or natural events
    • Incorrect item ordered or address provided
Additional Information
  • Order Status: No disputes once marked "closed"
  • Shipping Method Limits: No disputes for:
    • PostNL
    • Electric PostNL
    • CJPacket EUB
    • CJPacket Postal Route
    • CJPacket Railway Economy
  • Destination Limits: High-risk regions excluded from disputes
  • Returns Reminder: Only accepted at designated warehouses
  • Service Products Disclaimer: No refunds unless inspected for quality
  • Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.
Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@GurlGlam.shop